TROUBLESHOOTING THE INSTRUNET SOFTWARE WINDOWS INSTALLER (i.e. >35MB from CD or download)
TROUBLESHOOTING > INSTALLATION >

This note provides a strategy for troubleshooting the installation of instruNet software on a windows computer (>35MB of instruNet files on a CD or downoad file). To troubleshoot the installation of hardware (i.e. hardware not seen by computer), click here.

Make sure you Installed the instruNet software as instructed
Make sure you installed the instruNet software, per Installation. To test it, run instruNet World software, press the Test tab, and then press the Search button. All installed, fully tested, and calibrated hardware will be listed. If hardware is not seen, or conflicts in some way, click here

Installer Appears to Freeze During Installation
Installation might take up to 1 hour, especially with older computers that require more files (e.g. Windows <= 2K computers with "Microsoft .Net Framework"). If you become concerned your computer has frozen, please check your hard disk light -- if it is blinking, you are Ok. When the instruNet installation is complete, an "instruNet World" Icon appears on your desktop and an alert notifies you of the success. A freeze or crash could be due to older Anti-Virus software running during installation, in which case, turn off your virus protection and install the latest instruNet software..

Internet Security Interfers with downloading from www,instrunet.com
If this occurs, reduce internet security. For example, with Internet Explorer >= v6, select Internet Options under Tools, select Security tab, select Trusted Sites, press Sites button, and add www.instruNet.com to the list of trusted sites.

Install Error #1305
This is caused by a bad bit in the installation file (e.g. scratched CD). Please download new installation file from www.instrunet.com. If your computer says it downloaded successfully, then that file is 100% ok, since it uses an error check scheme after download to detect a bit transmission error.

Windows 95 and v1.40 instruNet Software
Version 1.40 CD is not compatible w/ Windows 95, since the enclosed .Net framework is not compatible w/ Windows 95. Version >= 2.0 CD fixes this problem via an Options dialog that enables the user to select "don't install .net framework". All instruNet software runs without the framework except the Visual Basic programs (e.g. VB Scope, VB Instrument, Direct To Excel).

Reinstallation of v1.40 CD gives "instmsiW.exe not found" or "1155" Error
If you reinstall instruNet v1.40 on the same computer, and you get an "instmsiW.exe not found" or 1155 error on the 2nd installation, then stop the instruNet installation, open the Control Panel, run "add/remove programs", find ".Net Framework", Remove it, Restart your computer, and then run the instruNet installation. If the "instmsiW.exe not found" error occurs again, then email support@instruNet.com and request the "instmsiW.exe" file. It will be emailed to you, and you will need to execute it before running the instruNet installer. Version >= v2.0 CD fixes this problem

Windows NT SP < 6a
If you are installing instruNet software on a Windows NT 4.0 computer, please make sure you have installed SP 6a (service pack), or later.

Windows NT 3.1
Instrunet does not work with Windows NT v3.1 (it will show a GetVersionEx() link error). Please upgrade to a newer verison of NT or a newer OS.

Installation of the .Net Framework Fails
If the instruNet installation fails while installing the .Net Framework, stop the instruNet installation, install this framework via the Microsoft web site, and then install the instruNet software. The instruNet installer contains the .Net framework, yet if one is having trouble installing it, then the Microsoft.Net installation web site is better equipped for dealing w/ compatibility issues. Alternatively, with instruNet >= v2.0 software, one can specify in an Options dialog during the installation that the framework not be used. All instruNet software runs without the framework except the Visual Basic programs (e.g. VB Scope, VB Instrument, Direct To Excel). The .Net framework is available at:

Download Version 1.0
http://www.microsoft.com/downloads/details.aspx?FamilyId=D7158DEE-A83F-4E21-B05A-009D0645778 7&displaylang=en

.Net Framework Homepage
http://msdn.microsoft.com/netframework/downloads/howtoget.asp